YOU HAVE QUESTIONS, WE HAVE ANSWERS
How do I purchase a SONGbite?
Select a name under the SONGbite you’re interested in. You will be taken to the SONGbite download page. Click the “Get This Song” button under the preview clip. Then, follow the quick checkout process, and your SONGbite wil be on its way!
Is my credit card payment secure?
Wait, I can pay with my Amazon account?
How long do I have to wait for my SONGbite after I place my order?
What kind of file is it?
Your SONGbite is an .mp4 file. This is the most common file type for sharing video/audio clips, and it’s easy to send via text or email.
When you first download it, it will be in a .zip file, which is standard for delivering files for download. Usually the .zip file will uncompress automatically to reveal the .mp4. If not, you may need to click or press it.
How do I send the SONGbite to someone?
Depending on where you are sending it from, this can be achieved in several ways.
If you download it from your email onto your desktop (or laptop, or tablet), then you can simply attach the .mp4 file to a new email message, and send it to the recipient via email.
If you’re downloading it to your iPhone, the best way is to save the .mp4 file to the “Downloads” folder inside “Files.” Then open the “Files” folder (it’s a blue folder icon), and locate the mp4. Then you can text or email it to the recipient.
If you’re using an Android…
I ordered a SONGbite, but I didn't receive an email from you. What happened?
Do you offer partnerships with brands?
Will there be SONGbites available for other occasions?
Contact email@example.com and we’ll get you answers as soon as possible.