YOU HAVE QUESTIONS
We have answers
How do I purchase a SONGbite?
Select a name under the SONGbite you’re interested in. You will be taken to the SONGbite download page. Click the “Get This Song” button under the preview clip. Then, follow the quick checkout process, and your SONGbite wil be on its way!
Is my credit card payment secure?
Wait, I can pay with my Amazon account?
How long do I have to wait for my SONGbite after I place my order?
You can download your SONGbite directly from the receipt page, instantly after purchase. Check your email shortly after purchase. The link to download your SONGbite should be there! Be sure to check your junk or spam folder if you can’t find it initially.
What kind of file is it, and how do I send it to someone?
The link you receive after purchase will take you to the video page of your SONGbite. From there, you can copy the link and text or email it to the recipient. This is typically best. You can also download the video in several sizes as an mp4, and then pass it along.
When I visit or text the link, it says Vimeo.com. Why?
Do you offer partnerships with brands?
I ordered a SONGbite, but I didn't receive an email from you. What happened?
Will there be SONGbites available for other occasions?
Yes! This is an ongoing process, and SONGbites are in the works for all sorts of occasions. Please check back often, and feel free to send suggestions to email@example.com. A lot of work and care goes into each one, so please be patient. More are on the way…
Contact firstname.lastname@example.org and we’ll get you answers as soon as possible.