We have answers

Is my credit card payment secure?
Yes. We use Stripe for credit card payments. Stripe is a global online payment processor that is trusted by thousands of businesses across the globe. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. All credit card numbers are encrypted and safely stored in Stripe’s state of the art data-center, and all transactions are SSL (Secure Socket Layer) protected. Learn more about Stripe here.
Wait, I can pay with my Amazon account?

Yes, if you have an account with, you can use that to pay. Simply choose that option on checkout and you will then sign in with your Amazon account and complete your purchase. You are not purchasing a product from Amazon, but you are simply using your Amazon account, with your stored payment information, to make a purchase from Learn more about Amazon Pay here.

How long do I have to wait for my SONGbite after I place my order?

Check your email 3-5 business days after your purchase. The link to download your SONGbite will be there. Be sure to check your junk or spam folder if you can’t find it initially.

You can download your SONGbite directly from the receipt page, instantly after purchase. Or, check your email shortly after purchase. The link to download your SONGbite will be there as well. Be sure to check your junk or spam folder if you can’t find it initially.

What kind of file is it, and how do I send it to someone?

The link you receive after purchase will take you to the video page of your SONGbite.  From there, you can copy the link and text or email it to the recipient.  This is typically best.  You can also download the video as an mp4, and then pass it along.

When I visit or text the link, it says Why?
All SONGbites are hosted on, the standard for professional video hosting. CUSTOM SONGbites are delivered via an page, while FREE SONGbites reside on a Vimeo page.
Do you offer partnerships with brands?
Absolutely! Please contact, and let’s see if we’re a fit to work together.
I ordered a SONGbite, but I didn't receive an email from you. What happened?
More than likely, we did send you an email, and it’s in your spam or junk folder. Especially if you use Gmail. Please check those folders to see if our email is in there. If you still can’t locate it, contact us at and we’ll get to the bottom of it.
Will there be SONGbites available for other occasions?

Yes!  This is an ongoing process, and SONGbites are in the works for all sorts of occasions.  Please check back often, and feel free to send suggestions to  A lot of work and care goes into each one, so please be patient.  More are on the way…

Still have questions?
Contact and we’ll get you answers as soon as possible.