YOU HAVE QUESTIONS, WE HAVE ANSWERS

How do I purchase a SONGbite?

Select a name under the SONGbite you’re interested in. You will be taken to the SONGbite download page. Click the “Get This Song” button under the preview clip. Then, follow the quick checkout process, and your SONGbite wil be on its way!

Is my credit card payment secure?

Yes. We use Stripe for credit card payments. Stripe is a global online payment processor that is trusted by thousands of businesses across the globe. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. All credit card numbers are encrypted and safely stored in Stripe’s state of the art data-center, and all transactions are SSL (Secure Socket Layer) protected. Learn more about Stripe here.

Wait, I can pay with my Amazon account?

Yes, if you have an account with Amazon.com, you can use that to pay. Simply choose that option on checkout and you will then sign in with your Amazon account and complete your purchase. You are not purchasing a product from Amazon, but you are simply using your Amazon account, with your stored payment information, to make a purchase from Iwillsingforyou.com. Learn more about Amazon Pay here.

How long do I have to wait for my SONGbite after I place my order?

Check your email shortly after purchase. The link to download your SONGbite should be there! Be sure to check your junk or spam folder if you can’t find it initially.

What kind of file is it?

Your SONGbite is an .mp4 file. This is the most common file type for sharing video/audio clips, and it’s easy to send via text or email.

When you first download it, it will be in a .zip file, which is standard for delivering files for download. Usually the .zip file will uncompress automatically to reveal the .mp4. If not, you may need to click or press it.

How do I send the SONGbite to someone?

Depending on where you are sending it from, this can be achieved in several ways.

DESKTOP/LAPTOP/TABLET:
If you download it from your email onto your desktop (or laptop, or tablet), then you can simply attach the .mp4 file to a new email message, and send it to the recipient via email.

IPHONE:
If you’re downloading it to your iPhone, the best way is to save the .mp4 file to the “Downloads” folder inside “Files.” Then open the “Files” folder (it’s a blue folder icon), and locate the mp4. Then you can text or email it to the recipient.

ANDROID:
If you’re using an Android…

I ordered a SONGbite, but I didn't receive an email from you. What happened?

More than likely, we did send you an email, and it’s in your spam or junk folder. Especially if you use Gmail. Please check those folders to see if our email is in there. If you still can’t locate it, contact us at support@iwillsingforyou.com and we’ll get to the bottom of it.

Do you offer partnerships with brands?

Absolutely! Please contact elliot@iwillsingforyou.com, and let’s see if we’re a fit to work together.

Will there be SONGbites available for other occasions?

Yes! This is an ongoing process, and I intend to compose SONGbites for all sorts of occasions. Please check back often, and feel free to send suggestions to elliot@iwillsingforyou.com. A lot of work and care goes into each one, so please be patient. More are on the way…

Still have questions?
Contact support@iwillsingforyou.com and we’ll get you answers as soon as possible.