YOU HAVE QUESTIONS

We have answers

How do I purchase a SONGbite?

Select a name under the SONGbite you’re interested in. You will be taken to the SONGbite download page. Click the “Get This Song” button under the preview clip. Then, follow the quick checkout process, and your SONGbite wil be on its way!

Is my credit card payment secure?
Yes. We use Stripe for credit card payments. Stripe is a global online payment processor that is trusted by thousands of businesses across the globe. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. All credit card numbers are encrypted and safely stored in Stripe’s state of the art data-center, and all transactions are SSL (Secure Socket Layer) protected. Learn more about Stripe here.
Wait, I can pay with my Amazon account?
Yes, if you have an account with Amazon.com, you can use that to pay. Simply choose that option on checkout and you will then sign in with your Amazon account and complete your purchase. You are not purchasing a product from Amazon, but you are simply using your Amazon account, with your stored payment information, to make a purchase from Iwillsingforyou.com. Learn more about Amazon Pay here.
How long do I have to wait for my SONGbite after I place my order?

You can download your SONGbite directly from the receipt page, instantly after purchase. Check your email shortly after purchase. The link to download your SONGbite should be there! Be sure to check your junk or spam folder if you can’t find it initially. 

What kind of file is it, and how do I send it to someone?

The link you receive after purchase will take you to the video page of your SONGbite.  From there, you can copy the link and text or email it to the recipient.  This is typically best.  You can also download the video in several sizes as an mp4, and then pass it along.

When I visit or text the link, it says Vimeo.com. Why?
All SONGbites are hosted on Vimeo.com, the standard for professional video hosting. This ensures the SONGbite will play at its intended quality, and can be downloaded as well for offline viewing/listening. Rest assured, the SONGbite is from iwillsingforyou.com. It’s simply hosted on Vimeo to make it a technically ideal experience.
Do you offer partnerships with brands?
Absolutely! Please contact elliot@iwillsingforyou.com, and let’s see if we’re a fit to work together.
I ordered a SONGbite, but I didn't receive an email from you. What happened?
More than likely, we did send you an email, and it’s in your spam or junk folder. Especially if you use Gmail. Please check those folders to see if our email is in there. If you still can’t locate it, contact us at support@iwillsingforyou.com and we’ll get to the bottom of it.
Will there be SONGbites available for other occasions?

Yes!  This is an ongoing process, and SONGbites are in the works for all sorts of occasions.  Please check back often, and feel free to send suggestions to elliot@iwillsingforyou.com.  A lot of work and care goes into each one, so please be patient.  More are on the way…

Still have questions?
Contact support@iwillsingforyou.com and we’ll get you answers as soon as possible.